Frequently Asked Questions
Find answers to common questions about our swim school and programs.
Getting Started
QWhat age can my child start swim lessons?
We offer classes for children as young as 6 months old. Our infant classes are one-on-one with an instructor, teaching life-saving survival swimming skills from the start.
QHow do I know which class is right for my child?
Our programs are age-based: Infant Survival Swimming (6 months+), Toddler & Young Children (walking to 4 years), School-Age Swimming (5+ years), and Stroke Development for more advanced swimmers. Because our lessons are one-on-one, each lesson is individually geared toward your child's unique physical skill, temperament, and way of learning.
Classes & Scheduling
QHow long are the lessons?
We offer 10, 15, and 30 minute lessons depending on age and skill level. Shorter lessons are more effective for young children—our one-on-one instruction is intensive, and keeping sessions brief helps maintain focus, prevents fatigue, and leads to faster skill development. Quality over quantity is key to our proven results.
QWhat days and times are classes offered?
We offer classes Monday through Thursday with various time slots throughout the day. Contact us for our current schedule and availability.
What to Expect
QWhat is the pool temperature?
Our indoor heated pools are maintained at a comfortable 90°F year-round. This warm temperature helps children feel comfortable and relaxed during lessons.
QWhat should my child wear to lessons?
All children who are not potty-trained MUST wear a snugly fitting reusable, cloth swim diaper (available for purchase at our facility). Disposable swim diapers are not allowed. Potty-trained children can wear swimsuits, trunks, or rash guards. If your child has long hair, please braid or tie it back. Goggles are optional.
QDo parents need to get in the water?
No, all of our lessons are one-on-one with a certified instructor. Parents can watch from the side of the pool or sit in our lifeguard chairs!
QWhat if my child cries during lessons?
Most children cry at some point during lessons—this is completely normal. They are NOT crying because they are hurt or in pain. They may be adjusting to a new environment or being challenged physically in new ways. Even children who cry throughout lessons learn to love swimming as they gain confidence. In our experience, crying does not mean your child will develop a fear of water.
QHow long until my child learns to swim?
Although most children learn survival swimming skills within 20-30 lessons, every child progresses at their own pace. Factors like consistency, illness, absences, teething, diet, and previous water experience can affect your child's rate of progress. Each skill is taught and mastered before the next is introduced.
Safety & Policies
QWhat are your safety protocols?
Safety is our top priority. All instructors are certified and trained in water safety and CPR. We maintain strict supervision ratios, regularly check water quality, and follow comprehensive safety procedures.
QWhat is your attendance and cancellation policy?
We reserve a specific time slot for your child—you are paying for your time slot, not individual lessons. We do not offer credits or make-ups for missed lessons. To change or stop lessons, please submit a withdrawal notice 7 days before your final lesson. If you have prepaid for multiple weeks and provide proper notice, we will credit any tuition beyond the 7-day notice period to your account, valid for one year.
QWhat happens if my child is sick?
We hope your little one feels better! Please keep your child home if they are ill. Per our attendance policy, we do not offer credits or make-ups for missed lessons.
Payment & Registration
QHow do I register for lessons?
You can register online through our registration portal by clicking the "Register Now" button on our website. You can also contact us via phone at (386) 676-9555 or email to discuss class options.
QDo you offer gift cards?
Yes! Gift cards are available and make a wonderful gift for birthdays, holidays, or any occasion. Visit our gift card page or contact us to purchase.
QWhat forms of payment do you accept?
We accept all major credit cards and debit cards, as well as cash and checks.