Frequently Asked Questions
Find answers to common questions about our swim school and programs.
Getting Started
QWhat age can my child start swim lessons?
We offer classes for children as young as 6 months old. Our infant classes are one-on-one with an instructor, teaching life-saving survival swimming skills from the start.
QHow do I know which class is right for my child?
Our programs are age-based: Infant Survival Swimming (6 months+), Toddler & Young Children (walking to 4 years), School-Age Swimming (5+ years), and Stroke Development for more advanced swimmers. Because our lessons are one-on-one, each lesson is individually geared toward your child's unique physical skill, temperament, and way of learning.
Classes & Scheduling
QHow long are the lessons?
We offer 10, 15, and 30 minute lessons depending on age and skill level. Shorter lessons are more effective for young children—our one-on-one instruction is intensive, and keeping sessions brief helps maintain focus, prevents fatigue, and leads to faster skill development. Quality over quantity is key to our proven results.
QWhat days and times are classes offered?
We offer classes Monday through Thursday with various time slots throughout the day. Contact us for our current schedule and availability.
What to Expect
QWhat is the pool temperature?
Our indoor heated pools are maintained at a comfortable 90°F year-round. This warm temperature helps children feel comfortable and relaxed during lessons.
QWhat should my child wear to lessons?
All children who are not potty-trained MUST wear a snugly fitting reusable, cloth swim diaper (available for purchase at our facility). Disposable swim diapers are not allowed. Potty-trained children can wear swimsuits, trunks, or rash guards. If your child has long hair, please braid or tie it back. Goggles are optional.
QDo parents need to get in the water?
No, all of our lessons are one-on-one with a certified instructor. Parents can watch from the side of the pool or sit in our lifeguard chairs!
QWhat if my child cries during lessons?
Most children cry at some point during lessons—this is completely normal. They are NOT crying because they are hurt or in pain. They may be adjusting to a new environment or being challenged physically in new ways. Even children who cry throughout lessons learn to love swimming as they gain confidence. In our experience, crying does not mean your child will develop a fear of water.
QHow long until my child learns to swim?
Although most children learn survival swimming skills within 20-30 lessons, every child progresses at their own pace. Factors like consistency, illness, absences, teething, diet, and previous water experience can affect your child's rate of progress. Each skill is taught and mastered before the next is introduced.
Safety & Policies
QWhat are your safety protocols?
Safety is our top priority. All instructors are certified and trained in water safety and CPR. We maintain strict supervision ratios, regularly check water quality, and follow comprehensive safety procedures.
QWhat is your attendance and cancellation policy?
Your child keeps the same weekly time slot until they finish the program or you let us know otherwise, and tuition is billed week to week—there is no large upfront package. Because your tuition reserves that specific slot, we are not able to offer make-ups or credits for missed lessons. To stop or change lessons, give us 7 days notice using the forms below. Drop requests must be submitted by 5pm on the Thursday of the week before you want to unenroll. Tuition continues to be charged automatically until a drop form is submitted.
QWhat happens if my child is sick?
We hope your little one feels better! Please keep your child home if they are ill. Per our attendance policy, we do not offer credits or make-ups for missed lessons.
Payment & Registration
QHow do I register for lessons?
You can register online through our registration portal by clicking the "Register Now" button on our website. You can also contact us via phone at (386) 676-9555 or email to discuss class options.
QDo you offer gift cards?
Yes! Gift cards are available and make a wonderful gift for birthdays, holidays, or any occasion. Visit our gift card page or contact us to purchase.
QWhat forms of payment do you accept?
We accept all major credit cards and debit cards, as well as cash and checks.
Scholarships & Financial Assistance
QDo you offer scholarships or financial assistance?
Yes. If cost is a barrier, we may be able to help. We offer our own need-based scholarship through Volusia County, and we also accept scholarship funding from several partner organizations. Every child deserves the chance to learn water safety, and these programs make lessons more affordable for many families.
QWhat is the Volusia County Water Safety Scholarship?
This is our own need-based scholarship, funded in part by Volusia County through its Children and Families Advisory Board (CFAB). For qualifying Volusia County families, it covers 75%-100% of the full Survival Swim program, including the one-time $60 registration fee. Awards are based on financial need.
QHow do I apply for the Volusia County scholarship?
Applications go through Aqua Journey directly, not through an outside organization. Download the application from our scholarships page, fill it out on your computer or by hand, then bring it to our front desk along with the required documents. You will need a photo ID, your two most recent pay stubs, and your most recent tax return; the full list is on the application. Our front desk staff can make copies for you, and applications cannot be reviewed until all documents are received.
QDo you accept scholarships from other organizations?
Yes. We work with Step Up for Students, the Down Syndrome Foundation, and the Make A Splash Foundation. For these programs you apply through the organization itself, then contact us once you are approved so we can enroll your child using the funds.